GOVO2 Support

GOVO2 is a fitness app for estimating VO2max and supporting cycling workouts using power meter, heart rate, Apple Watch, and Apple Health data.

GOVO2 is not a medical device and does not provide medical advice, diagnosis, treatment, or clearance to exercise.

Contact

For help with GOVO2, contact: admin@govo2.com

We aim to respond within two business days.

Common support topics

• Setting up GOVO2
• Connecting a power meter
• Connecting Apple Watch heart rate
• Granting Apple Health permissions
• Adjusting FTP, body weight, and training zones
• Understanding VO2max estimates
• Questions about Terms & Disclaimer acceptance
• Privacy or account questions

Setup

Step-by-step setup walkthrough lives on the Setup page. For methodology behind VO2max estimation, see the Methodology page.

Basic troubleshooting

If sensors do not connect:

• Make sure Bluetooth is enabled
• Make sure the power meter is awake
• Make sure Apple Watch is nearby, unlocked, and on wrist
• Make sure GOVO2 has the needed Health permissions
• Restart GOVO2 if sensors do not reconnect
• Confirm the latest version of GOVO2 is installed

Apple Health permissions

GOVO2 reads and writes a small set of HealthKit data types to estimate VO2max and record workouts. If a metric is missing, open the iOS Settings app, go to Health, Data Access & Devices, GOVO2, and turn on the relevant permissions.

Account and consent

GOVO2 uses Sign in with Apple to link your acceptance of the Terms & Disclaimer to a consent record. For questions about your consent record or to request deletion, contact admin@govo2.com.

Privacy

For details on how GOVO2 handles your data, see the Privacy Policy.

Exercise safety

Stop exercising immediately and seek medical attention if you experience chest pain, unusual shortness of breath, dizziness, fainting, palpitations, severe fatigue, confusion, or symptoms that feel concerning.

GOVO2 is for fitness information only and is not a substitute for professional medical advice.